Privacy notice for rscp.org.uk
Who we are
The Rotherham Safeguarding Children’s Partnership (RSCP) is the data controller under UK GDPR and the Data Protection Act 2018.
What this privacy policy covers
This statement explains how we use and protect any personal information you give us when you contact us by email, telephone or through our website (contact and feedback forms).
What information we collect
We collect, store and use:
- Personal details you provide when you contact us, such as name, email address, phone number.
- Contact details entered via our web contact and feedback forms.
- Phone logs when you call us, including number, date, time, and call content if recorded for safeguarding or quality purposes.
How we collect your data
We collect this information when you:
- Fill in online contact or feedback forms.
- Email us directly.
- Call our office.
Why we collect it and lawful basis
We collect and use your data to:
- Respond to enquiries or feedback (lawful basis: public task, as we administer safeguarding activities).
- Investigate or resolve service-related issues (public task / legal obligation).
- Meet regulatory and safeguarding duties (legal obligation).
How we protect it
We use secure systems and follow strict policies to keep all personal data confidential and safe from unauthorised access or disclosure.
Who we share it with
We may share your information with:
- Safeguarding partners or statutory bodies when required by law or where a child’s safety is at risk.
- IT and analytics providers for system support and performance analysis. Only under strict contracts and UK/EU data safeguards.
- Organisations involved in reviewing or improving our services (for example., external auditors, commissioned researchers).
How long we keep it
We keep data according to our retention schedule:
- Contact form submissions and emails: retained for 3 years after last contact.
- Phone call logs: retained for 1 year unless used for an ongoing safeguarding investigation.
- Anonymised data for service improvement may be kept indefinitely in aggregated form.
Your rights
You have the right to:
- Ask to see the personal data we hold about you.
- Request corrections if it is inaccurate.
- Request deletion in specific cases (unless we have legal or safeguarding reasons to keep it).
- Object to how we use it, or ask us to restrict processing.
- Request a copy to transfer to another organisation.
To exercise these rights, or withdraw consent (if applicable), please email rscp@rotherham.gov.uk or write to Rotherham Safeguarding Children’s Partnership, Riverside House, Main Street, Rotherham. S60 1AE.
If you're unhappy with how we handle your data, you can contact the Information Commissioner’s Office at 0303 123 1113 or visit ico.org.uk
Contact us
Data protection lead
Rotherham Safeguarding Children’s Partnership
Email: rscp@rotherham.gov.uk
Phone: 01709 336080
Address: Riverside House, Main Street, Rotherham. S60 1AE
Changes to this policy
We may update this policy. The current version will always be available on the website. Last updated: 07/01/2026.